Contact
Email: contact@familytreemakerstudio.com
Operated by Family Tree Studio.
Before you write
- Most questions are answered in Help.
- Please do not email family trees, GEDCOM files or backups. Trees saved without an account are only in your own browser, so they cannot be recovered or viewed by the operator.
- For account data, you can download a backup of every tree and delete your account yourself from the dashboard and account settings.
Frequently asked questions
Can you recover a tree I lost?
Trees saved without an account exist only in your own browser, so they cannot be recovered by the site. Keep a backup with Trees & backup → Download complete backup.
Can I suggest a famous family tree?
Yes. Suggestions for new famous family trees and corrections to existing ones are welcome.
How quickly will I get a reply?
Replies depend on how many messages arrive, so check Help first: most questions about the editor are answered there straight away.